1. Integrity Advocate Support
  2. Frequently Asked Questions
  3. Firefox

If you are not seeing a video feed in your browser, there may be a problem with the browser's permission to use your camera. To commence with the session, you need to allow the browser permission to use your camera and microphone on a new site.  

Check your camera and microphone permissions in Firefox: 

1. Before launching the exam/assessment, click the lock icon inside the URL/Address bar and click the arrow beside Connection Secure

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2. Go to More Information

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3. Go to Permissions. 

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4. Allow Open Pop-up Windows, Use the Camera, and Use the Microphone.
If Use Default's box has a checkmark, click the box to remove the mark before clicking ALLOW.

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5. Launch the exam/assessment.